The case centers on Greenfield University’s College of Business, which uses a shared digital calendar to coordinate CBSD (Community‑Based Service‑Delivery) events for faculty and students. The calendar is accessed by the Events Office, department heads, and student representatives. The calendar platform was a cloud‑based tool that automatically synced with faculty calendars but lacked conflict‑alert features.
During a quarter of intense activity, the office attempted to schedule three simultaneous CBSD workshops, a keynote seminar, and a networking mixer. The initial draft appeared flawless, but the lack of a cross‑departmental review introduced hidden conflicts. The failure to involve the Student Services Department, which runs the mixer, meant the event had to be moved to a later date.